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Adult Protective Services | State of Illinois Department on Aging

One Natural Resources Way, Suite 100, Springfield, IL 62702

Eligibility

Reporter should be prepared to answer the following questions: - Alleged victim's name, address, telephone number, sex, age and general condition - Alleged abuser's name, sex, age, relationship to victim and condition - Circumstances which lead the reporter to believe that the older person is being abused (age 60 years and older or ages 18-59 years with a disability), neglected or financially exploited, with as much specificity as possible - Whether the alleged victim is in immediate danger, the best time to contact the person, if he or she knows of the report, and if there is any danger to the worker going out to investigate - Whether the reporter believes the client could make a report themselves - The name, telephone number and profession of the reporter - The names of others with information about the situation - If the reporter is willing to be contacted again - Any other relevant information

Required documents

No Documentation Required

Hours

24 Hours

Languages

- English - Spanish speaking staff available Mon-Fri - 8:30am to 5:00pm

Application process

Call For Service

Fees

No Fees

Service area

Calhoun, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Randolph and St. Clair Counties in Illinois

Description

To serve and advocate for older Illinoisans and their caregivers by administering culturally appropriate programs that promote partnerships and encourage independence, dignity and quality of life. Help senior citizens remain safe and independent in their own homes and communities as long as possible. Services include Adult Protective Services and Specialized Information and Referral. ALSO KNOWN AS IDOA

Date of Last Formal Update

12/05/2025

Data provided by

United Way of Greater St Louis 211

Providing organization

STATE OF ILLINOIS DEPARTMENT ON AGING

To serve and advocate for older Illinoisans and their caregivers by administering culturally appropriate programs that promote partnerships and encourage independence, dignity and quality of life. Help senior citizens remain safe and independent in their own homes and communities as long as possible. Services include Adult Protective Services and Specialized Information and Referral. ALSO KNOWN AS IDOA