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Utility Bill Payment Plans | NORTHSHORE GAS - Medical Certificate Program

Eligibility

Someone in the household must be seriously disabled, have a life-threatening medical condition, requires more heat in winter due to a serious health condition or to prevent deterioration of the individual’s medical condition. Medical certificates are valid only for residential accounts and doctor’s certification is required. The medical certificate must be dated no more than 21 days prior to the date of presentment

Hours

Service Hours Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 AM - 3:00 PM

Languages

Spanish

Application process

Submit a medical certificate from your doctor via fax, mail, or call for application assistance. Documents required: Medical certificate with the certifying Physician's or Board of Health office letter head and the following information; - Patient's name - Patient's service address - Statement that the patient resides at the premises - A statement that the disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient - Physician's name - Physician's business address - Physician's phone number - Physician's signature - The physician's stamp

Fees

No fee.

Service area

Antioch (Old Mill Creek), IL
Libertyville (Green Oaks), IL
Gurnee, IL
Lake Villa (Venetian Village), IL
Wheeling, IL
Libertyville (Mettawa), IL
Grayslake (Gages Lake), IL
Lake Villa (Lindenhurst), IL
Fort Sheridan, IL
Mundelein (Long Grove), IL
Lake Forest (Mettawa), IL
Waukegan (Beach Park), IL
Grayslake (Wildwood), IL
Lake Bluff (Knollwood), IL
Deerfield (Bannockburn), IL
North Chicago, IL
Lake Zurich (Long Grove), IL
Lincolnshire (Prairie View), IL
Round Lake (Round Lake Beach), IL
Antioch, IL
Wadsworth (Beach Park), IL
Highwood, IL
Buffalo Grove, IL
Lincolnshire (Half Day), IL
Russell, IL
Lake Forest (Green Oaks), IL
Waukegan (Park City), IL
Fort Sheridan (Highland Park), IL
Lake Bluff (Green Oaks), IL
Vernon Hills (Indian Creek), IL
Zion (Beach Park), IL
Vernon Hills, IL
Lincolnshire, IL
Deerfield (Riverwoods), IL
Lake Zurich (Hawthorn Woods), IL
Great Lakes (North Chicago), IL

Description

Offers customers who have serious health issues to not have their gas services disconnected. Services will not be discontinued for 60 days from certification. Customers will be entered into a Short-Term Payment Plan within 30 days of the issuance of the certificate.

Date of Last Formal Update

07/18/2025

Data provided by

Lake County 211

Providing organization

NORTHSHORE GAS

Provides general and specialized gas services and resources