The Chicago Lighthouse's Customer Service Training Program provides instruction and training in customer service, telecommunications, collections, and order entry to help potential employees prepare for prospective Chicago Lighthouse customer call center positions. In this program, participants are introduced to a general customer service course, followed by a more focused study in their chosen customer service field. Our instructors customize their classes based on current industry trends. They train students to learn specific skill sets, operations, and functions according to standard call center operations.